GLOBAL BRIDGE LABS
The growth desk

Playbooks for
UK businesses
that want more.

Short, practical writing on visibility, conversion and capacity, from the team doing the work for 120+ UK startups, SMEs and enterprises.

BPO & Operations

543 articles · page 21 of 46

Gainshare in outsourcing: pay a provider to cut your costs

Gainshare outsourcing explained: how a provider is paid a share of the savings it creates, a worked example, the conditions it needs, and the pitfalls.

13 Oct 20267 min read

Continuous improvement in outsourcing: savings past year one

Continuous improvement in outsourcing: why savings stall after year one, what a provider should bring each quarter, and how to build it into the contract.

13 Oct 20267 min read

Scope creep in outsourcing: how extra work erodes savings

Scope creep in outsourcing explained: how small extra tasks erode savings, how to spot it in the invoice, and a simple change control to keep it in check.

13 Oct 20267 min read

Indexation clauses: how outsourcing prices rise each year

Indexation clauses in outsourcing contracts explained: how annual price reviews work, what index to use, a worked example, and what to negotiate.

13 Oct 20267 min read

The quarterly business review with your outsourcing provider

How to run a quarterly business review with an outsourcing provider: the agenda, the numbers to bring, questions to ask, and what a good one produces.

13 Oct 20267 min read

Cost-cutting mistakes that end up costing a business more

Eight cost cutting mistakes UK small businesses make, what each ends up costing, how to spot them early, and what to do instead to make savings last.

13 Oct 20268 min read

False economy in business: when the cheap option costs more

False economy in business explained: how to spot a saving that will cost more later, a simple whole-life cost test, and when cheap is fine.

13 Oct 20267 min read

How to cut costs without hurting customer service

How to cut costs without hurting customer service: which costs customers never see, which they feel at once, and the measures that warn you early.

13 Oct 20267 min read

Cost cutting and staff morale: how to keep your team on side

Cost cutting and staff morale: why savings programmes unsettle teams, what to say and when, how to involve people, and the signs trust is slipping.

13 Oct 20267 min read

Alternatives to redundancy: lower costs and keep your people

Alternatives to redundancy for UK small employers: eight options to lower costs first, what the law requires, and how to redesign work without job losses.

13 Oct 20268 min read

How to reduce e-commerce operating costs as orders grow

How to reduce ecommerce operating costs in a UK online shop: where the money goes per order, a worked example, and what to fix before adding staff.

13 Oct 20268 min read

How to reduce costs in a trades or construction business

How to reduce costs in a trades business in the UK: where office and admin time goes, a worked example, what to fix first, and what to hand over.

13 Oct 20267 min read

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