GLOBAL BRIDGE LABS
Our people

Meet the brains
behind the
bridge.

A UK–Sri Lanka team built for dependable delivery, clear communication and long-term partnership. These are the people you'll actually work with.

100+
years of combined experience
2
delivery hubs: UK & Sri Lanka
5
regions served, and counting
1
named lead on every account

The leadership,
not a sales layer

You talk to owners, from first call to launch
Dhanushka Pinto, Co-founder / Director at Global Bridge Labs
01 · Delivery

Dhanushka Pinto

Co-founder / Director
20+ yearsProduct-led growthUK account lead

Leads client onboarding and delivery governance, keeping communication clear and outcomes predictable across regions. Dhanushka is the person on your first call and the one who writes your costed plan.

What they own
  • The 30-minute consultation and the one-page costed plan that follows it
  • Account leadership: one named UK contact from first call to launch and beyond
  • Delivery governance: weekly reviews, KPI ownership and escalation paths
  • Commercial fit: startup, SME or enterprise, scoped to what you actually need
Your first call lands hereSocialWebsitesBPO
Hojitha Weerasinghe, Co-founder / Director at Global Bridge Labs
02 · Engineering & Operations

Hojitha Weerasinghe

Co-founder / Director
15+ yearsEngineering & OperationsColombo hub

Builds high-performing operations teams: processes and training aligned to your brand standards, so quality scales with growth. Hojitha runs the Colombo delivery hub and the engineering behind every website and platform we ship.

What they own
  • Recruiting, training and quality-checking your delivery team against your standards
  • Written procedures for every process, so there is no key-person risk
  • Engineering standards: performance, security and maintainability on every build
  • UK-hours scheduling, extended cover and hand-offs that do not drop anything
Scales your capacityBPOWebsites
Hailee Emerson, Co-founder / Director at Global Bridge Labs
03 · Operations & Emerging Markets

Hailee Emerson

Co-founder / Director
12+ yearsOperationsEmerging markets

Builds and runs delivery operations in new markets, with 12+ years scaling service teams across regions. Hailee turns an opportunity into a working operation: the people, the process and the reporting that make it dependable from the first week, not the first quarter.

What they own
  • Market entry: readiness assessment, staffing model and the path to first delivery
  • Operational design for new regions: process, tooling and time-zone coverage
  • Partner and supplier selection where local presence is needed
  • One set of standards and one report, whichever market the work runs in
Opens the next marketBPO
Mubarak Marzoon, Advisor / Consultant at Global Bridge Labs
04 · Growth & Technology

Mubarak Marzoon

Advisor / Consultant
15+ yearsBPO & TechIdea to deployment

A key all-rounder and systems thinker with 15+ years across BPO and technology. Mubarak builds businesses end to end, from idea to plan, prototype, build and deployment, and brings that operating discipline to every client engagement.

What they own
  • Idea-to-launch roadmaps: scope, sequencing and the first release that proves value
  • Prototyping and platform builds that connect websites, CRM and back-office workflows
  • BPO operating models: process design, tooling and the metrics that keep quality visible
  • Growth systems: analytics, tracking and automation across social, web and support
Idea to deployment, end to endSocialWebsitesBPO

The people
behind delivery

The team that builds, runs and reports on the work week to week
Diluksha Basnayake, Marketing Lead at Global Bridge Labs
05 · Marketing

Diluksha Basnayake

Marketing Lead
10+ yearsSocial strategyContent operationsPaid social

Leads the social media practice with 10+ years in marketing: strategy, content pillars, creative direction and the monthly report you actually read. Diluksha turns a client's goals into a publishing rhythm the production team can keep every week.

What they own
  • Channel selection and the one-page social strategy for each client
  • Content pillars, calendars and creative direction for the production team
  • Paid social planning: audiences, budgets and creative testing
  • Monthly reach and lead reporting with a decision list for next month
Owns your content engineSocial
Achini Shankila, Growth Marketer at Global Bridge Labs
06 · Growth

Achini Shankila

Growth Marketer
6+ yearsLead generationAnalyticsCommunity management

Focuses on the part of social media that turns attention into enquiries: campaigns, landing pages, tracking and follow-up. With 6+ years in growth marketing, Achini makes sure every click has somewhere to go and every enquiry is answered in UK hours.

What they own
  • Campaign execution across Meta, TikTok and LinkedIn, with retargeting
  • Landing pages, lead capture and CRM hand-off so a click becomes a contact
  • UTM tracking, analytics and A/B tests on creative and offers
  • Community and inbox management in your brand voice
Turns reach into enquiriesSocial
Alex Hales, Operations Lead at Global Bridge Labs
07 · Operations

Alex Hales

Operations Lead
10+ yearsBPO deliveryQuality & SLAs

Runs day-to-day delivery for BPO clients: staffing, shift cover, quality checks and the numbers on your monthly report. With 10+ years in operations, Alex is the person who makes sure the written process is the one that actually happens.

What they own
  • Shift planning and UK-hours cover, including extended and 24/7 rotas
  • Onboarding and training new seats against the client's own procedures
  • Quality audits, SLA tracking and escalation when something needs the client
  • Weekly operations reviews and the monthly hours-saved and cost-per-task report
Keeps the process honestBPO
Kanishka Rathoe, Lead Web Developer at Global Bridge Labs
08 · Engineering

Kanishka Rathoe

Lead Web Developer
12+ yearsWeb design & developmentCI/CD

Designs and builds the websites we ship, with 12+ years in web design and development. Kanishka is an expert in CI/CD pipelines and keeps the team current on modern frameworks, so every launch is fast, tested and easy to maintain.

What they own
  • Front-end builds that hit Core Web Vitals on real UK mobile connections
  • CI/CD pipelines: automated tests, previews and zero-downtime deploys
  • Design-to-code hand-off, accessibility and cross-device QA
  • Hosting, monitoring and the monthly care plan after launch
Ships it fast and keeps it fastWebsites
Vision & mission
Vision

Empowering tomorrow's possibilities through innovative technology.

Mission

Adding value at every turn, and building partnerships that pay both ways.

Global delivery, local fit

Where we work

Start a conversation →
01
United Kingdom

Client engagement, strategy and governance.

02
Sri Lanka

Engineering, operations and specialised BPO teams.

03
Australia

Aligned delivery and communication for APAC time zones.

04
Middle East

Regional programmes with clear governance and reporting.

05
Africa

Scalable teams and processes for growing markets.

06
Beyond

Additional regions by arrangement. Ask about your footprint.

Two cultures,
one standard

We blend UK client experience with Sri Lankan engineering and operations talent. Delivery feels structured and familiar; execution stays fast, focused and cost-effective.

Clear documentation, proactive updates, calm problem-solving. If you want a partner who owns outcomes end to end, we'll fit.

01
Documentation by default
Every process written down, so there is no key-person risk.
02
Proactive updates
You hear from us before you have to chase.
03
UK-hours coverage
Shifts aligned to your working day, not ours.
04
End-to-end ownership
One team accountable for the outcome, not the ticket.
Working with us

Frequently asked questions

Straight answers to the things people ask before they get in touch. If yours is not here, ask us directly.

Still have a question?

Message a founder on WhatsApp, or book 30 minutes and leave with a costed plan.

Chat on WhatsAppBook a consultation
Who leads the work at Global Bridge Labs?
Two co-founders. Dhanushka Pinto (20+ years, product-led growth) leads client onboarding and delivery governance. Hojitha Weerasinghe (15+ years, engineering and operations) builds and runs the delivery teams. Both are hands-on with clients.
Where is the delivery team based?
In our Colombo, Sri Lanka hub, scheduled to UK business hours by default with extended or 24/7 cover where a client needs it. Every team member is trained and quality-checked against the client's own standards, with cover in place so there is no key-person risk.
Will I have one point of contact?
Yes. Every account has one named UK-based lead who is reachable on WhatsApp and stays with you from the first call through launch and monthly reporting. There are no ticket queues and no hand-offs between sales and delivery.

Talk to the people
who'll do the work.

30 minutes with a founder and you'll leave knowing which of the three problems to fix first.

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