Salary is only part of the bill. Add employer NI, pension, desk costs, recruitment and holiday cover to see the true annual cost of in-house support or admin staff, then compare it with a managed outsourced team.
True Cost of an Employee & Outsourcing Savings Calculator · free · no sign-up to start
Support, admin or back-office staff.
Gross annual salary.
Share of these roles you re-hire each year.
Agency fee as % of salary (15 to 20% is typical).
Adds the cost of 28 days of statutory leave being covered.
Each role costs 1.52× its salary: £13,479 a year on top of pay.
Every figure is an estimate from public benchmarks and the numbers you enter. Treat it as a starting point; we'll check it against your real data on a call.
Trained offshore teams for customer support, admin and back office, managed by us and reporting to you. UK-hours coverage from our Sri Lanka delivery hub, with the process written down so quality does not depend on one person.
Usually between 1.25 and 1.5 times their salary once employer National Insurance, pension, equipment, recruitment and holiday cover are added. Office-based roles with high turnover and covered holidays sit at the top of that range.
Customer support, inbox and call handling, bookings, data entry, CRM updates, invoicing and reporting. Anything that can be written down as a process is a good candidate.
No. Eligible small employers can reduce their employer NI bill with the Employment Allowance. It applies to the whole payroll rather than each role, so check your own position with your accountant.
With GBL: recruitment, training, quality checks, UK-hours scheduling, cover for holidays and sickness, and monthly reporting, on a 30-day rolling agreement.
30 minutes, no pitch deck. Tell us where the hours go and we'll show you what a managed team would take off your plate, and what it costs.
