Running out of time or capacity?
Get your week back.
Trained offshore teams for customer support, admin and back office, managed by us and reporting to you. UK-hours coverage from our Sri Lanka delivery hub, with the process written down so quality does not depend on one person.
Best when: The work is winning, the team is drowning
- 01The work is winning, but the team is drowning.
- 02Enquiries wait hours for a reply and some never get one.
- 03Owners and managers spend evenings on admin, data entry and chasing.
- 04Hiring locally is slow, expensive and hard to scale down again.
What we do
BPO Solutions · managed end to endCustomer support and inbox cover
Email, chat, WhatsApp and phone answered in your brand voice, with clear escalation to your team for anything commercial.
Call handling and bookings
Inbound calls answered, quotes handled and diary slots booked, so a missed call stops meaning a missed job.
Data, admin and finance ops
CRM updates, invoicing, reconciliation, document processing and reporting, done to a written procedure.
UK-hours shift coverage
Teams scheduled to your trading hours, with extended or 24/7 cover where the business needs it.
Recruitment, training and QA
We hire, train and quality-check the team against your standards, and replace people without a gap.
Reporting and continuous improvement
Hours saved, cost per task, response times and quality scores on one page every month.
How it works
30-minute call
You talk, we listen, we name the bottleneck out loud.
Costed plan
One page: what we do, what it costs, what it should return.
We build and launch
Your team keeps trading. We do the heavy lifting.
Report and improve
Monthly numbers, monthly decisions. Cancel any time.
- First result in
- 2 weeks
- You'll see
- Hours saved, cost per task, response times
- Commitment
- 30-day rolling, scale up or down monthly
One named account lead, monthly reporting you actually read, and no long contracts. That is why clients stay.
“Missed calls were costing us bays. GBL's contact centre answers with our brand, cuts wait times, and turns price checks into diary slots. Upsells are part of the conversation now, and revenue per vehicle has moved in the right direction.”
“As a brokerage we live or die on follow-up and clarity. GBL helped us tighten our enquiry-to-application flow, keep cases visible across the team, and take noise out of hand-offs between advisers and admin. Clients feel the difference, and we spend less time chasing paper.”
Frequently asked questions
Where is the team based and what hours do they work?
Our delivery hub is in Colombo, Sri Lanka, with a UK-based account lead. Teams are scheduled to UK business hours by default, with extended or 24/7 cover available.
How do you protect our customer data?
Access is role-based and logged, work runs inside your systems rather than copies of your data, and every process is written down. We work to UK GDPR requirements and sign a data processing agreement.
How fast can a team start?
A single support or admin seat can start within two weeks of the costed plan. Larger teams are phased so training and quality checks keep up.
What if the person assigned to us leaves?
Because the process is documented and we keep trained cover, we replace people without a gap in service. There is no key-person risk on your side.
Book the call.
Leave with a capacity plan.
30 minutes, no pitch deck. Tell us where the hours go and we'll show you what a managed team would take off your plate, and what it costs.