A supplier information page: invoices and onboarding

Key takeaways

A supplier information page tells current and prospective suppliers how to invoice you, your payment terms, what details invoices need, how to register as a new supplier and who to contact. It keeps suppliers out of your sales inbox, speeds up payments and supports your obligations on prompt payment and fraud checks.

• Tell suppliers where to send invoices and what to include.
• State your standard payment terms.
• Explain how new suppliers register and what you check.
• Warn that bank detail changes are always verified by phone.

What should a supplier information page include?

A supplier page should include where to send invoices, what each invoice must show, such as a purchase order number, your standard payment terms, how new suppliers register, what checks you carry out and a contact for supplier queries. Global Bridge Labs (GBL) sees it help most once a business has a regular supplier base.

• What information should every business website have?
• Separate contacts for sales, support and accounts

Why have a separate supplier route?

Suppliers chasing invoices or offering services often use the sales form or main number, because it is the only visible route. That clutters sales channels and delays payments. A clear supplier page sends these messages to accounts or procurement directly.

• Job seekers, suppliers and customers: clear the homepage

What payment terms should you state?

State your standard terms, such as payment within 30 days of a valid invoice, and what makes an invoice valid. Under the Late Payment of Commercial Debts (Interest) Act 1998, suppliers can claim statutory interest on late payments, so clear terms and prompt payment protect your relationships and reputation.

• Deposits and payment terms: say them on your website

How does it help prevent invoice fraud?

State that you will never accept a change of bank details by email alone and always verify by phone using a number you already hold. Fraudsters commonly impersonate suppliers to divert payments. Publishing your process warns genuine suppliers what to expect and deters impostors.

• Tell clients how you protect their data

What should new suppliers know?

Explain how to register interest, what you need from them, such as insurance, policies or accreditations, and how you choose suppliers. Larger organisations may also publish supplier codes of conduct or modern slavery expectations. Keep it honest about how often you take on new suppliers.

• Modern slavery statement on your website: who needs one
• Which company policies to publish on your website

When is a supplier page unnecessary?

It is unnecessary for very small firms with a handful of suppliers who already know whom to contact. It becomes useful once accounts is a separate role, supplier messages reach sales, or you want to attract new suppliers in a structured way.

What does this look like in practice?

A pattern we see: supplier invoices arrive at sales@ and sit there for a week, followed by chasers on the main phone line. A one-page supplier information page with an invoices@ address and clear terms usually ends both within a month.

• See client work
• Website Design & Development for UK businesses

Supplier information checklist

• Give an invoices address.
• List what invoices must show.
• State payment terms.
• Explain bank detail verification.
• Describe new supplier registration.
• Link it from the footer.

• Accessibility information about your premises, online
• A press contact on your website: who needs one

Next step

Check where supplier invoices arrived last month. If any went to sales routes, publish a supplier page with its own address.