Short, practical writing on visibility, conversion and capacity, from the team doing the work for 120+ UK startups, SMEs and enterprises.
The cost of recruiting an employee in the UK: adverts, agency fees, interview time and checks, with a worked example and how it compares with outsourcing.
The cost of training a new employee in a UK SME: output lost while they learn, trainer time and early mistakes, a worked example, and the outsourced view.
The cost of staff turnover in the UK: vacancy, recruitment, training and lost output per leaver, with a formula, a worked example and ways to limit it.
The cost of sickness absence to UK employers: ONS absence rates, sick pay, cover and backlog, a worked example for a small team, and how outsourcing helps.
The cost of a bad hire in the UK: wasted pay, management time, rehiring and customer impact, a worked example, and how to limit the risk for small teams.
The cost of an unfilled position for UK SMEs: lost output, overtime, backlog and burnout, a worked example per week, and faster ways to cover the gap.
Staff utilisation rate explained: how to measure productive hours, what idle time does to cost per hour, and why it swings in-house vs outsourcing.
The cost of managing staff: supervision, one-to-ones, questions, reviews and cover costed per report, and how outsourcing changes your management load.
In-house vs outsourced customer service for UK SMEs: the cost of extended-hours cover, a worked example, quality trade-offs, and when each model wins.
Receptionist vs call answering service cost for UK businesses: a full-time hire, per-call pricing, cover gaps, and when a front desk still needs a person.
In-house vs outsourced live chat for UK websites: staffing cost for long opening hours, concurrent chats, response times and a worked cost example.
In-house vs outsourced help desk for first-line customer support: tier 1 vs tier 2, staffing cost for business hours, a worked example and how to split it.
30 minutes with our team and you'll know exactly which of the three problems to fix first.
