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Key takeaways
Hacked social media account recovery usually costs an indicative £150–£800 in agency time (2 to 8 hours) to follow the platform's recovery steps, secure other accounts and rebuild access. Nobody outside the platform can guarantee recovery. A security check of £150–£300 to prevent a hack is far cheaper than losing an account.
- Recovery support: £150–£800, indicative.
- No one can guarantee recovery.
- Prevention check: £150–£300.
- Beware paid 'recovery services' that are scams.
Locked out, or worried you might be? Message us on WhatsApp.
Chat on WhatsApp →What does account recovery involve?
Account recovery is working through the platform's official process to prove ownership and regain control: submitting identity checks, using backup codes, contacting support through business tools and removing unknown admins. It also means securing linked email accounts, ad accounts and payment methods the attacker may have touched.
How much does recovery cost?
Simple cases, such as a changed password with recovery email still intact, take 2 hours or so, about £150–£200. Complex cases with removed admins, fraudulent ads and identity checks take up to 8 hours, about £600–£800, spread over days. Lost sales and ad fraud are the bigger cost.
- Simple recovery support: £150–£200.
- Complex cases: up to £800, indicative.
- Security check to prevent it: £150–£300.
- Fraudulent ad spend: report to the platform and bank.
Tell us what happened on WhatsApp and we will discuss your requirements.
Chat on WhatsApp →Can anyone guarantee to recover an account?
No. Only the platform can restore access. Be wary of anyone who contacts you offering guaranteed recovery for a fee; these offers are a common scam aimed at hacked businesses. Use the official recovery routes and keep records of every step.
How do you prevent a hack?
Turn on two-factor authentication for every admin, use a password manager, give people their own roles rather than shared logins, keep backup codes safe and remove old admins. A security check of 2 to 3 hours covers this for most small businesses.
What does this look like in practice?
A pattern we see: an account is lost because a former staff member's shared login was never changed. Moving everyone to individual roles with two-factor authentication usually closes the gap in an afternoon.
Account security checklist
- Turn on two-factor authentication for all admins.
- Give each person their own role.
- Store backup codes securely.
- Remove admins who have left.
- Check linked email and ad accounts.
Next step
List everyone with admin access to your accounts today. Remove anyone who should not be there.
Message us on WhatsApp for a security check, or book a 30-minute consultation.
Chat on WhatsApp →Sources and further reading
- Small Business Guide: response and recovery · National Cyber Security Centre
- Password administration for system owners · National Cyber Security Centre
Frequently asked questions
How much does it cost to recover a hacked Facebook page?
Agency support to follow Meta's recovery process and secure related accounts typically costs an indicative £150–£800, depending on complexity. Meta does not charge for recovery. Nobody but Meta can guarantee getting the page back.
Are account recovery services legitimate?
Be very careful. Many people who message hacked businesses offering guaranteed recovery for a fee are scammers. Use only the platform's official recovery routes and trusted advisers you already know.
What should I do first if my business account is hacked?
Secure the email account linked to it, try the platform's official recovery process, warn customers through other channels and check your ad account for fraudulent spend. NCSC guidance covers recovering from a cyber incident.
Written by
Global Bridge Labs (GBL) is a UK–Sri Lanka partner for social media, websites and BPO. Everything here comes from client delivery, not theory.
