Short, practical writing on visibility, conversion and capacity, from the team doing the work for 120+ UK startups, SMEs and enterprises.
The cost of poor quality in a small business: rework, refunds, complaints and lost customers. Learn how to measure it and where in-house work leaks most.
Generalist vs specialist for a small business: where each is cheaper, what generalists cost on specialist tasks, and a rule for splitting the work.
Skills gaps in UK small businesses cost time, quality and growth. See the common gaps, how to spot them, and whether to train, hire or buy the skill.
Ongoing staff training cost for small businesses: course fees, time away from work and what skills going stale costs, with a simple annual budget.
The cost of undocumented processes: slower work, inconsistent results and knowledge that leaves with people. See how to price it and what to write first.
The cost of manual processes in a small business: re-keying, copy and paste, and chasing. Learn how to price them and whether to automate or hand over.
Running a business on spreadsheets works until it does not. See the signs it is breaking, what errors and manual upkeep cost, and what to move first.
The four eyes principle for a small business: what it is, which tasks need a second check, and how to apply it when there are only a few of you.
The cost of missed deadlines for a small business: UK filing penalties, lost customers and rework. See why stretched in-house teams miss them and the fix.
How to benchmark in house team performance without a big team to compare against: the five measures to track, fair comparisons, and what to do with them.
A one person department has no cover, no peer review and no career path. See what that costs a small business and how to back it up without a second hire.
The cost of presenteeism in the UK: what it is, why small teams with no cover suffer most, how to estimate it, and practical ways to reduce it.
30 minutes with our team and you'll know exactly which of the three problems to fix first.
